Effective Date: November 1 ,2025
Entity: Healthtex Limited
1. Use of This Site
By accessing and using this website, you agree to comply with these Terms & Conditions.
Product Information
Asteroid Hemorrhoid Ointment is an over-the-counter (OTC) product. It is not a substitute for medical advice. Always consult a healthcare professional if symptoms persist or worsen.
Orders & Payments
- We accept major credit cards, Shop Pay, PayPal, AfterPay, and other services.
- Orders are subject to acceptance and product availability.
- Prices are listed in U.S. dollars and may change without notice.
Shipping & Delivery
Orders are fulfilled by approved shipping partners and Amazon. Delivery times are estimates and not guaranteed.
Returns & Refunds
- Products are non-returnable for hygiene and safety reasons.
- If your order is damaged, defective, or incorrect, you may request a replacement or refund within 7 days of delivery by contacting info@neoqura.com.
SMS Communications
If you opt in to SMS updates, you agree to our 10DLC SMS policy (see Privacy Policy).
2. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from product use. Maximum liability shall not exceed the purchase price of the product.
3. Governing Law
These Terms are governed by the laws of the State of Delaware, USA.
Accessibility Policy
Healthtex is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C).
These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly to everyone.
While Healthtex will strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website, and we are currently working to achieve this.
Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
Transcripts in accessible PDF format are available for video and audio content on this website by email request. Directions are below.
To request a transcript, send an email to info@neoqura.com with “Request for Transcript” in the subject line.
Include the following information in the body of the email:
- Your name
- The title of the video or audio for which you would like a transcript
- The website page URL for the video or audio. if applicable
(Note: One email per transcript request)
Please note that transcript requests may take up to 30 days for fulfillment.
If you have any comments or suggestions relating to improving the accessibility of our site, please don’t hesitate to contact Customer Service at info@neoqura.com. Your feedback will help us make improvements.
Refund & Shipping Policy
Shipping
- Orders are processed and fulfilled by our shipping and Amazon partners.
- Delivery estimates vary by region but typically range from 3–7 business days unless otherwise stated.
- We ship to the United States and U.S. territories.
Refunds & Replacements
- Given the nature of our product, all sales are final but we want you to be 100% satisfied.
- Refunds and replacements are available if:
- The product is defective.
- The product arrives damaged.
The wrong item was sent.
- Claims must be submitted within 7 days of delivery to info@neoqura.com with proof of damage/defect.